Thank you for choosing to shop at spiderhoodie.org (referred to as the “Website”). We’re dedicated to offering top-tier products and exemplary customer experiences. Should you find any dissatisfaction with your purchase, we’re here to assist. Kindly go through our return and refund guidelines detailed below.
1. Product Returns
1.1. You may send back any product acquired from our website within 30 days of receiving it.
1.2. For a return to be valid, the product should remain unused, be in its original state, and retain its initial packaging. Items that display any wear or have been used won’t qualify for a return.
1.3. Start your return process by reaching out to our customer assistance team at [email protected] Share your order ID, the reason behind the return, and any other pertinent information. Our team will then guide you through the procedure.
1.4. Return shipping charges are borne by the customer unless the return stems from a product flaw or a mistake from our end.
2. Refund Process
2.1. Upon receiving and inspecting the returned product, we’ll move forward with your refund if the item meets the criteria.
2.2. Refunds will be credited to the original payment method you employed during the purchase.
2.3. It might take up to 5 working days for the refunded amount to show in your account, based on your payment provider’s timelines.
2.4. Should you not observe your refund within the stipulated timeframe, reach out to us at [email protected] to verify its status.
3. Product Exchanges
3.1. Presently, we don’t provide direct product swaps. If you’re inclined to exchange a product, please adhere to the return instructions in Section 1 and subsequently make a fresh order for the preferred product on our site.
4. Receipt of Damaged/Defective Products
4.1. On receiving a damaged or malfunctioning product, promptly get in touch with our customer service at [email protected] within 1 day of receipt.
4.2. We might ask you to supply photographs or additional evidence of the damage for validation.
4.3. Depending on the given circumstances, we’ll propose a product replacement, refund, or store credit for the impaired or faulty item.
5. Products Exempt from Returns
5.1. Certain items aren’t eligible for return:
- Products that have been utilized, laundered, or tampered with by the customer.
- Products missing their initial packaging.
- Digital goods or gift cards.
6. Address for Returns
6.1. Before dispatching your return, please consult our customer service team at [email protected] to acquire the appropriate return mailing address.
7. Reach Out to Us
7.1. For any queries or feedback related to our return and refund protocols, you can connect with us at:
Email: [email protected]